Management of tour operations involves several critical functions that start with proper tour design and tour marketing to collecting and managing feedback in our quest to achieve the highest levels of guest satisfaction and the desired business results.

Your marketing activities are essential to attracting new guests to your tour. But once you do, it’s favorable guests reviews and word of mouth that will carry your products and services forward. But Happy guests are the outcome of great tours and amazing service, And hence the importance of a tour design that is well thought of and revolves around guests best interest and enjoyment.

Target Audience
Tour managers, tour operators, tour designers, tour guides, tour marketing managers, travel agents and activity operators delivering experiences in:
Museums, Cultural sites, Historic sites, City tours, Bus tours, Nature walks, Zoos, Safaris, Wildlife Parks, Aquariums, Nature Reserves and more

Certification
Participants will receive a Completion Certificate upon the successful completion the course.

This course focuses on 4 key areas that you need to pay special attention to when designing your tours so you can achieve desired results:

1. Eliminating pain points from your tour
2. Defining your “before, during, and after” strategy
3. Keeping guests best interest in mind
4. Shaping your tour to match guests needs